May
15

Experience Guildford to host free customer service training session

Experience Guildford, the town centre’s Business Improvement District, is teaming up with mystery shopper experts, Shopper Anonymous, to offer free customer service training to Guildford BID members. Taking place on 30th May at EG HQ from 6pm, the session will last approximately 90 minutes and cover all the essentials to help ensure your staff continue to wow your customers and maintain high customer service standards.    


Delving into what constitutes great service, the team from Shopper Anonymous will provide tips and techniques to improve all aspects of your business's customer service. From subtle practices to make your customers feel special to effective ways to keep staff motivated, ideas to help improve dwell time and sales-boosting techniques to employ once a customer is through your door.

The customer service training session adds to the ongoing initiatives introduced by Experience Guildford to ensure that shoppers encounter outstanding customer service when they visit a town centre business. The training also marks the start of the Experience Guildford Customer Service Awards which open for voting on 1st June.

To book your place on the free customer service training workshop email Olivia@experienceguildford.com or visit www.experienceguildford.com to find out more about the forthcoming Customer Service Awards.