Town centre businesses, local dignitaries and representatives of Guildford enjoyed a celebratory evening at G Live on Monday 12 October and a stunning performance from Guildford's Performance Preparation Academy, as Experience Guildford crowned the town's customer service stars. Now in its third year, the Experience Guildford Customer Service Awards has again proved a popular hit amongst the people of the town, with new categories introduced to cover more of the Guildford’s businesses and a record number of public votes received.
Nominations for each of the award categories was announced at the beginning of September and since then each shortlisted business has been visited by an independent judge and secret shopper to be finally crowned king of their category.
Below is a list of the Experience Guildford Customer Service Award Winners for 2015.
Best Customer Service - Pubs, bars and clubs
Best Customer Service - Coffee shops
Best Customer Service – Restaurants
Best Customer Service - Health and beauty
Best Customer Service - Leisure and lifestyle
Best Customer Service - Service provider
Best Customer Service - Professional services
Skipton Building Society
Best Customer Service - Retail National small (20 staff or less)
Best Customer Service - Retail National large (20 staff and over)
House of Fraser
Best Customer Service - Retail independent
The Bear Garden
Also new to the 2015 awards category line-up is the Shining Star Award, designed to offer managers of individual stores or businesses the opportunity to reward their own staff members who they feel should be recognised for their outstanding contribution to the business. The winner of the Shining Star was Jen Pentecost from The Bear Garden
Commenting on the calibre of entrants in this year's awards and the great service offering that can be found in Guildford, Amanda Masters, general manager at Experience Guildford says;
"Great customer service is achieved by exceptional teams and individuals. I believe we are very lucky to have so much talent and a commitment to customer service in Guildford. Congratulations to all the finalists”.
We asked you to describe customer service in one word